GET CHAUFFEURED
TERMS & CONDITIONS Version 2.9
1. General
These terms and conditions (“Terms”) detail the agreement between Get Chauffeured ABN 91 080 211 132 (“Get Chauffeured/we/us/our”) and the customer, being the person or entity (“Customer, you, your”) using our website, call centre and transportation and chauffeur reservation services and all other related and ancillary services (“Services”).
2. Agreement:
a. By continuing to make a reservation with us, or making a confirmed booking via our website, phone or email (“Reservation”) and using our Services, you consent to these Terms and agree to enter into an agreement with us to be bound by these Terms. If you do not agree to these Terms, you must not make a Reservation or use our Services.
b. These Terms also apply to any person(s) who travel in a vehicle under a Reservation made by you (“Passengers”). We will rely on the authority of the Customer making the Reservation to act on behalf of any other Passenger on the booking and that Customer will bind all such travellers to these Terms.
3. Services
a. Get Chauffeured is a hire car booking agency. As part of our Services, we facilitate the formation, administration and management of Reservations and travel arrangements between you and chauffeur drivers (“Chauffeurs”) via our website www.getchauffeured.com.au (“Website”), digital platforms, call centre or written correspondence.
3A. Independence of Contractors
i) Chauffeurs engaged by Get Chauffeured are independent contractors and are not our employees, partners, or agents.
ii) Contractors are responsible for their own business operations, including but not limited to: taxation, GST and superannuation, workers’ compensation, all insurances, vehicle registration, maintenance, and compliance with all relevant transport licensing, safety, and accreditation obligations. Contractors must comply with all transport licensing and safety obligations and remain responsible for the service delivered. By using our Services, you acknowledge that, to the extent permitted by law, we are not liable for the conduct of independently contracted Chauffeurs, and your relationship with them is limited to the provision of the Services arranged through us.
iii) Contractors operate as independent businesses and supply both the vehicle and the driver as part of their services. Get Chauffeured engages contractors for a complete vehicle-and-driver package, not for their labour alone.
iv) Contractors are free to provide services to the public generally, including working for other clients, and are not engaged on an exclusive basis.
v) Get Chauffeured does not guarantee the provision of any minimum hours or volume of work, and contractors remain free to accept or decline any Reservation offered to them without penalty.
vi) Subject to legal and safety requirements, Contractors determine the manner, means and scheduling by which services are performed to achieve the Reservation outcome.
3B. Right to Subcontract / Substitute
i) Contractors may subcontract, assign, or delegate a Reservation allocated to them to another suitably qualified and accredited driver or contractor. Any substitute must hold the required licences, insurance and accreditations, and comply with applicable legal and industry obligations.
ii) Where a substitute is arranged, the contractor remains responsible for the service delivered.
3C. Contractor Bookings & Payment Basis
i) Payments are made per completed Reservation for the provision of a vehicle-and-driver service package.
ii) Payments are not calculated on an hourly, daily, weekly or salary basis and do not constitute wages.
4. Reservations
a. You may make a Reservation for chauffeur transportation by submitting a booking through our Website, emailing us at bookings@getchauffeured.com.au or calling us on 1300 553 376.
b. Reservations made through our Website must be made at least 24 hours prior to the pick up time. If you need to make a Reservation with less than 24 hours notice, please call us on 1300 553 376. We will endeavour to accommodate all requests for Reservations, but may not be able to accept all requests and reserve the right to reject any Reservation, particularly when made within 24 hours of the pick up time.
c. At the time of making a Reservation, you must provide your name and contact details, pick up date and time, pick up and drop off locations, number of Passengers, vehicle preference and payment details (“Reservation Details”). We will then provide you with a quote, setting out the fees applicable to your Reservation (“Fees”), unless otherwise agreed with you in writing.
d. A Reservation will not be confirmed unless and until all Reservation Details are provided to us and payment is made in accordance with these Terms.
e. Upon confirmation of a Reservation, a confirmation email containing a Reservation number will be sent to you at the email address provided at the time of booking. A Reservation is not confirmed and booked in with us until such time as a confirmation email is received by you. In the event you do not receive a Reservation confirmation email within 24 hours of booking, please contact us.
f. Where a deposit is payable for Reservations made more than 14 days in advance, full payment will be required prior to the time of transportation unless otherwise agreed between the parties.
5. Payment
a. Upon receipt of the Reservation Details, we will provide you with a quote for the Fees payable by you for the Services requested by you.
b. Except as otherwise agreed, you must pay the Fees prior to the pickup date, as follows:
i. For Reservations made within 14 days of the pickup date, full payment must be made by credit card or electronic funds transfer within 24 hours of receipt of the Fee quote.
ii. For Reservations made more than 14 days in advance, a deposit of 20% of the Fee must be paid by credit card or electronic funds transfer within 24 hours of receipt of the Fee quote (“Deposit”) and the balance (80%) paid not less than 14 days prior to the pick up date.
c. VISA and MasterCard credit card transactions will incur an additional 1.9% surcharge.
d. By proceeding with a Reservation, you authorise us to charge any credit card provided by you to us for all outstanding amounts relating to the Reservation. You authorise us to hold your credit card details on file as security against additional charges incurred to the Reservation, including waiting time, vehicle changes, modifications, date and time changes, cancellations, additional trips, additional bookings, and any vehicle damage caused by you or your Passengers.
e. All Deposits paid are strictly non-refundable in any circumstances, except in accordance with these Terms.
f. We will provide you a refund of the Deposit or Fees in the event we are unable to provide you with the Services, we are unable to continue providing you with the Services, we deem that it is reasonable to do so at our discretion in the circumstances or we are required to do under the Australian Consumer Law.
g. We may use a third party processor or payment gateway to process payments. By proceeding with a Reservation, you agree that you have read, understood and agree to any terms notified to you in relation to payment processing (“Processor Terms”). We are not a party to the Processor Terms and are not liable to you as a result of the Processor Terms.
6. Cancellations
a. Get Chauffeured reserves the right to cancel a Reservation for convenience, in which case all Deposits or Fees paid will be refunded to you.
b. All cancellation requests must be made in writing to bookings@getchauffeured.com.au, referencing the Reservation number, not less than 24 hours prior to the pick up time.
c. In the event you notify us of the cancellation 7 or more days prior to the pick up date, you shall be entitled to a refund of 80% of the Fee paid by you.
d. In the event you cancel within 7 days of the pick up date, you shall not be entitled to any refund of the Fee paid by you.
e. Any Deposit paid by you is strictly non-refundable.
7. Corporate Customers on Account
a. You may apply to us to obtain a corporate customer account. Our accounts teams may, in their absolute discretion, approve or reject your application.
b. Notwithstanding clause 5 of these Terms, if you are approved for a corporate customer account, you will be sent an invoice for the Fee on completion of the Services (“Invoice”). All Invoices must be paid within 20 days of the date of the Invoice by the payment details contained on the Invoice, or as directed by us from time to time. Upon payment of any Invoices, you must provide a remittance advice for the payment to us by email to accounts@getchauffeured.com.au and quote the 5-digit Invoice number as a reference for the payment.
c. Notwithstanding clause 6 of these Terms, if a cancellation is made within 4 hours of the pick up time or you or your Passenger(s) do not attend the pick up location, an Invoice shall be raised for the full amount of the Fee and you shall be required to pay the full amount of such Invoice on the terms provided in clause b above.
d. Notwithstanding these Terms, if a cancellation is made more than 4 hours prior to the scheduled pick up time, no cancellation fee shall apply if:
I. The pick up location is within a 50-kilometre radius of the nearest Central Business District (CBD)
II. The booked vehicle type stated on the booking confirmation is a Standard Full-Sized Sedan or a Standard People Mover/SUV.
e. If any of the conditions set out in clause d (i or ii) above are not met, an Invoice shall be raised for the full amount of the Fee, and you shall be required to pay the full amount of such Invoice on the terms provided in clause b above.
8. Reservation Modifications
a. Following confirmation, a Reservation may be modified by you by notifying us by contacting us on 1300 553 376 or by email to bookings@getchauffeured.com.au and quoting your reservation number and all modifications (“Modification Request”). A Modification Request must be made prior to the date of pick up.
b. We will endeavour to accommodate all Modification Requests, however modifications are subject to Chauffeur availability and we cannot guarantee that modifications will be accepted or confirmed by us.
c. Any Modification Request may incur an additional fee to be paid by you to us, subject to additional stops, time of transport and distance involved in the Modification Request.
d. We reserve the right to modify your reservation and charge additional fees if the Chauffeur is required to wait in excess of 15 minutes following the designated pick up time. This will be charged in 15-minute increments as per the rate charged on the reservation.
9. Vehicle Options
a. At the time of making your Reservation, you must select your vehicle preference. We will use our best endeavours to ensure this vehicle is made available to you, however we reserve the right to substitute the vehicle for your Reservation with another similar vehicle.
10. Conditions of Reservation
a. You acknowledge and agree that all Passengers to a Reservation must wear a seat belt at all times during the course of riding in a vehicle as part of the Reservation.
b. You agree that it is your responsibility to ensure all children required by the relevant legislation to be secured in a child restraint, booster seat or other specialised equipment (“Child Seat”) whilst travelling in a vehicle, are so secured throughout transportation under a Reservation. Should a Child Seat be required for a Reservation, please notify us not less than 24 hours prior to the pickup date in writing to bookings@getchauffeured.com.au, quoting your Reservation number.
c. You acknowledge and agree that each vehicle has Passenger limits. You thereby agree that you will advise of an accurate number of Passengers to the Reservation upon booking and not invite additional Passengers to the vehicle exceeding the Passenger limit.
d. You acknowledge and agree that you must abide by any laws set by the state or Commonwealth government from time to time regarding Covid-19. You agree to notify us in the event you or a Passenger test positive for Covid-19 within 48 hours of your Reservation (whether before or after).
e. We are not liable for any failure or delay in performance of our obligations under these Terms if such failure or delay is due to circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, strikes, traffic incidents, or vehicle breakdowns.
f. For safety, security, and service quality purposes, certain vehicles may be equipped with GPS tracking and dash cameras capable of recording both video and audio. Such recordings are only accessed in the event of a complaint, incident, dispute, or for training purposes. Footage may be securely retained for up to 30 days before being deleted, unless required for an ongoing investigation. By making a Reservation, you and all Passengers acknowledge and consent to the potential recording of in-vehicle and external video and audio. For more information on how this footage is collected, stored, and used, please refer to our Privacy Policy at https://www.getchauffeured.com.au/privacy-policy/. Where a Reservation is made on behalf of others, the Customer is responsible for informing all Passengers that in-vehicle audio and video recording may occur. Consent is deemed to have been provided on behalf of all Passengers upon Reservation confirmation. If you do not consent to audio and video recording, you must inform us in writing prior to the Reservation. If no such notice is received, consent will be deemed provided for all Passengers.
g. Where a Reservation is made by the Customer on behalf of any other Passengers, the Customer is fully responsible for ensuring all Passengers comply with these Terms, including safety, conduct, and privacy obligations.
11. Limitations of Service
a. Get Chauffeured is committed to providing inclusive and accessible transportation to the extent reasonably possible. However, the Services may not be suitable for Passengers who require specialised transport accommodations. You are encouraged to disclose any specific accessibility needs in advance where such needs can reasonably be accommodated. The Provider and Chauffeurs reserve the right to decline transport where the service requested would pose a safety risk or fall outside the scope of what can reasonably be provided.
b. Get Chauffeured does not offer any form of medical advice or assistance. The Services are not intended to be used as, a substitute for non-emergency medical transport, professional medical advice, diagnosis, treatment, or emergency medical services. Chauffeurs are not licensed or qualified to provide medical care, assistance, or judgment in any capacity.
c. In the event that you or a Passenger experiences a medical emergency or other health-related issue during a trip, the Chauffeur may contact emergency services or assist in amending the Reservation to seek assistance. However, Get Chauffeured does not guarantee any particular response or obligation from Chauffeurs in such circumstances. The Provider accepts no liability for any outcome resulting from medical events or emergencies during transport.
12. No Unlawful or Prohibited Use
a. You acknowledge and agree that damaging or soiling the interior or exterior of the Reservation vehicle, including all fittings and fixtures, is strictly prohibited. In the event you or a party to your Reservation damages or soils the vehicle, you will be liable for all costs incurred to rectify said damage, including but not limited to, costs of professional cleaning of the vehicle and mechanic services to the vehicle.
b. You agree that you and all Passengers associated with your Reservation must not act in a manner deemed by the Chauffeur to be unsafe, disrespectful or damaging to the Chauffeur, others within your Reservation or the public at large. In the event of such behaviour, we and the Chauffeur reserve the right to evict you and your party from the vehicle and immediately terminate the Reservation, with no refund available.
c. You agree that it is strictly prohibited for Passengers to a Reservation to place their arms or other body parts through windows or sunroofs whilst the vehicle is driving.
d. You acknowledge and agree that alcohol, smoking and illicit substances are strictly prohibited in the vehicle during a Reservation.
13. Lost or Damaged Property
Please ensure all property is removed from the vehicle at the end of the Reservation. If items are left inside the vehicle, we may hold the items at our depot, which may be collected by you. In the event a Chauffeur is required to deliver a lost item to you, a fee will be payable by you, calculated and charged upon the vehicle’s hourly rate. We are not responsible or liable for any loss or damage to any personal belongings in the course of delivering the Services.
14. Privacy
We take your privacy seriously and any information provided to us through your use of our Website and/or Services is subject to our Privacy Policy, which is available on our Website and at: https://www.getchauffeured.com.au/privacy-policy/
15. Website
a. By using our Website (https://www.getchauffeured.com.au), Services or by making a Reservation, you agree to comply with our Website Terms and Conditions and Privacy Policy, which govern your access to and use of the Website, including any linked third-party content. These Website Terms are in addition to these Corporate Terms and Conditions and can be viewed at: https://www.getchauffeured.com.au/terms-and-conditions/. You acknowledge that all content, trademarks, logos, and intellectual property on the Website are owned by or licensed to Get Chauffeured and may not be reproduced or used without written permission.
b. Use of the Website and the Services is at your own risk. Everything on the Website and the Services is provided to you “as is” and “as available” without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of Get Chauffeured make any express or implied representation or warranty about the Services or any products or Services (including the products or Services of Chauffeurs) referred to on the Website. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:
i. failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;
ii. the accuracy, suitability or currency of any information on the Website, the Services, or any of its Services related products (including third party material and advertisements on the Website);
iii. costs incurred as a result of you using the Website or the Services; and
iv. the Services or operation in respect to links which are provided for your convenience.
c. You must not misuse the Website by knowingly introducing viruses, trojans, worms or other malicious code. You must not attempt to gain unauthorised access to the Website, its server or any connected database. We reserve the right to block or report any unauthorised access or suspicious activity.
16. General Details
a. Australian Consumer Law: Certain laws such as the Australian Consumer Law contain warranties that protect the purchasers of goods and services in certain circumstances (“non excludable consumer warranties”). Nothing in this Agreement alters any protection available to a Customer under the Australian Consumer Law.
b. Liability: Our liability to you under or in connection with the Services or these Terms (including for negligence), or a breach of any non-excludable consumer warranties is limited, at our option, to re-performing the Services or the cost of resupplying the goods or performing the affected part of the Services again. Where the Australian Consumer Law applies and there is a major failure in the goods or services, we will provide another remedy as required by the Australian Consumer Law.
c. Losses: Without excluding, restricting or modifying any rights and remedies you may be entitled to under the consumer guarantee provisions of the Australian Consumer Law, you acknowledge and agree that we are not liable for any loss or damage (whether direct, indirect, special, punitive, incidental, consequential or otherwise) arising out of or in connection with these Terms in contract, tort, under statute or otherwise, unless such loss or damage is caused by our own negligence, wilful misconduct or fraud. Our liability to you for any loss or damage of any kind arising out of these Terms (whether in contract, tort (including negligence), under statute or otherwise) is reduced to the extent that you cause or contribute to the loss or damage.
d. Indemnity: You agree to indemnify and hold us harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown and including reasonable legal fees, arising out of a breach of these Terms by you, misuse of the Services, or your violation of any law, these Terms or the rights of a third party in connection with your Reservation or any content that you submit to us, except to the extent that such claim, demand or damage is caused or contributed to by us.
e. Amendments: We may revise these Terms at any time and will notify you in writing of the revised Terms. If any of these Terms is invalid, unenforceable or illegal, that term will be struck out and the remaining terms will remain in full force.
f. Handling Disagreements: If you ever have an issue with us, we’ll do our best to resolve it in a fair way. If we can’t agree, we may need to use a process called mediation to help us settle things. This means that a neutral third party will help us find a solution.
g. Applicable laws: This Agreement is governed by the laws in force in New South Wales.
17. Events Outside Our Control (Force Majeure)
We will not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from any cause beyond our reasonable control. This includes, but is not limited to, natural disasters, adverse weather events, government restrictions, pandemic outbreaks, strikes, road closures, technical failures, or vehicle breakdowns. In such cases, we will inform you as soon as is reasonably possible, use reasonable efforts to resume performance and will inform you when the event outside of our control is over to provide details of any new dates, times or availability. In such circumstances, either one of us may also cancel the booking.
18. Contact Us
Get Chauffeured can be contacted at 1015/377 Kent St, Sydney NSW 2000 or on 1300 553 376 or at getchauffeured.com.au.