GET CHAUFFEURED
STANDARD CHAUFFEUR SERVICES TERMS
By accepting a booking request from Oz Tools Pty Ltd trading as Get Chauffeured (Get Chauffeured/we/us/our), these Standard Chauffeur Services Terms (Agreement) will apply to the services performed by the provider set out in the booking confirmation (Provider/you/your), unless we have a signed Chauffeur Services Agreement between you and us.

Please read these terms carefully and if you do not agree to these terms, do not accept the booking request.
1 WHAT EACH OF US WILL DO
1.1 We appoint you to perform pre-booked chauffeur driven hire car services for transportation of the Company’s clients from time to time, as accepted by you (Services) on a non-exclusive basis. In performing the Services, you will:
(a) Be Responsible: carry out the Services on time, with care, skill and diligence, in a professional manner and in accordance with good industry practice, applicable laws and any reasonable instructions, directions, Company policies or guidelines we provide to you;
(b) Be Qualified: obtain and maintain all licences, authorities and registrations required for you or your personnel to perform the Services, this includes without limitation Vehicle Registration, Hire Car Driver Authority, Drivers Licences, the insurances set out in this Agreement, any necessary professional qualifications, Working with Children Check, NDIS Screening and National Police Check and provide these to the Company on reasonable request;
(c) Be Prepared: provide all labour, resources and equipment necessary to perform the Services at your own cost and expense, using your own vehicle, unless otherwise agreed in this Agreement (such as the support we will provide, discussed below);
(d) Be Safe: carry out the Services at any location agreed in writing between us, using suitably skilled, experienced and qualified personnel and adhering to all onsite safety requirements including the use of dash cams as set out below;
(e) Be Responsive: communication is key, confirm any booking reservation accepted by you as soon as possible and within 24 hours of receipt of the booking reservation from us, keep us informed on the progress and status of the Services, respond in a timely way and pass on any client feedback;
(f) Be Careful: take all reasonable steps to prevent any loss, damage or theft of our materials or client materials in your possession and ensure all equipment and materials used by you is in good working condition;
(g) Be Tidy: maintain a clean and presentable state during and following the completion of Services including no display of any third party branding on clothing or equipment and no prohibited substances (such as tobacco, alcoholic beverages by you or any persons under the age of 18 years old, illicit or illegal substances);
(h) Be Cooperative: cooperate with any Get Chauffeured staff or other contractors or persons performing services for us, and ensure any necessary or appropriate entries are made to our systems to maintain our records; and
(i) Be Respectful: take care with our reputation and not engage in any conduct that could bring our brand or business into disrepute including without limitation being engaged in any actual, perceived or anticipated conflict of interest whether personal, financial, professional or otherwise, except as disclosed to us and with our prior written consent.
(j) Be Professional: when dealing with clients in the course of performing the Services, assist them with opening and closing doors, handling luggage (including lifting luggage from sidewalks to the vehicle and from the vehicle onto the sidewalk), contacting them on arrival to designated pick up destinations, displaying information and attention signage clearly on iPads, electronic devices or preprinted signs that are not handwritten and not discussing the cost of client fares, future booking and not providing business cards or contact details.
1.2 In exchange for you performing the Services, we will:
(a) Pay: pay you the amount agreed in the booking confirmation (Fees) in accordance with terms of this Agreement;
(b) Provide support: provide you with reasonable booking and administrative support and systems and information you need for the Services, while you will be responsible for the tools (including all vehicles and equipment) needed to carry out the Services;
(c) Depot access: provide you with access to our depot premises if agreed for use in the provision of the Services;
(d) NDIS: if applicable, manage participant and client referrals, bookings and NDIS billing (unless otherwise agreed between us);
(e) Materials: provide you with any materials or equipment agreed between us, with any such materials remaining the property of the Company to be returned to us upon request or termination of this Agreement;
(f) Compliance: monitor, inspect and audit the Services at any time to ensure compliance with this Agreement and if we are not comfortable with the Services we may require you to redeliver or implement changes.
1.3 Your business: For the avoidance of doubt, the Provider is free to, and can continue actively to provide, services to other customers and clients during the term of this Agreement. We make no guarantee or representation regarding the volume, frequency or ongoing nature of any engagement or number of bookings offered. Bookings will be offered by the Company on an as-needed basis, and the Provider may accept or reject any such offer in its sole discretion.
2 SERVICES
2.1 Bookings: All details contained in any booking reservation accepted by you must be checked and confirmed prior to performance of the Services to ensure all requirements of the booking are met.
2.2 Cancellation: If you choose to accept a booking reservation and are then unable to complete that booking reservation after confirmation by you, you must notify the Company immediately and:
(a) as soon as reasonably practicable if you have accepted a booking reservation made less than 48 hours in advance of the booking time;
(b) not less than 48 hours prior to the booking time for general hire bookings made more than 48 hours in advance of the booking time; or
(c) 90 days prior to the booking time for special event bookings (such as weddings).
2.3 Vehicles: The Provider will supply and maintain at their own expense a suitably licensed and insured vehicle and is responsible for all associated operating costs including fuel, tolls, registration, CTP, insurance, servicing, cleaning and maintenance.
2.4 Insurance: You will maintain suitable insurance policies at all times while providing the Services that a prudent similar business would maintain in relation to the Services, including:
(a) Public liability insurance – $20,000,000;
(b) Personal accident/salary continuance insurance; and
(c) Workers compensation and personal accident cover.
2.5 Evidence of Insurance: Before commencing the Services, you will provide evidence of your insurance coverage and promptly notify us of any changes, cancellations or renewals.
2.6 Dash Cam: You must operate with a fully functional dash cam installed in any vehicle used to perform the Services that records both video (image) and audio (sound) at all times during client bookings. The dash cam must be positioned to clearly capture the front view of the vehicle and, where possible, the interior cabin. You must ensure that recordings are securely stored and available for a minimum of 30 days after each booking and promptly provide any relevant dash cam footage to us for the purpose of investigating incidents, complaints, or verifying service standards, upon request.
2.7 Changes: You must immediately inform us in writing:
(a) if your Vehicle Registration, Hire Car Driver Authority, Drivers Licence or any other qualifications required under this Agreement are cancelled, suspended or in any way amended during the Term; or
(b) if your business circumstances materially change, including but not limited to changes in business name, address, ABN, GST status, driver’s license status, or where they no longer provide services to other clients or the public generally.
2.8 NDIS: Where relevant, you will comply with all relevant NDIS Practice Standards, Code of Conduct and legislative requirements, and will provide all necessary information and documentation to us to enable us to manage NDIS billing.
2.9 Policies: Our business operates in a highly regulated environment, and our policies and requirements may change over time. We will notify you of any changes to policies in writing, and you must advise us as soon as possible if you cannot comply. We will promptly discuss the implications of non-compliance, including whether termination of the Agreement is the appropriate course of action.
2.10 Subcontractors: You may delegate or subcontract your obligations under this Agreement without our prior written consent to a suitably qualified provider that holds all required qualifications, licences and insurances, but you remain liable for the performance of all obligations under this Agreement and any such delegation or subcontracting does not relieve the Provider of any liability. Our acknowledgement of acceptance of any subcontractor will not be construed as an assumption of any duty, obligation, or liability to or for that subcontractor.
2.11 Responsibilities: The Provider will ensure that the people performing the Services will be appropriately qualified in compliance with this Agreement. The Provider is solely responsible for all remuneration, expenses, taxes, leave entitlements, superannuation, workers compensation and other insurances in respect of its staff or personnel performing the Services. If an agreed staff member is unable to provide the Services, you must notify us as soon as possible and provide acceptable replacement personnel at no additional cost.
2.12 Scope: We may at any time direct a change or variation to the Services. The Provider will take all reasonable steps to comply with any such request and if the change or variation results in a material change to the scope, the parties must negotiate in good faith to agree on a reasonable adjustment to the Fees.
3 COMPLIANCE
3.1 Confidentiality: Each of us will keep confidential information shared by the other (or any client) strictly confidential and only use such confidential information for the purposes of this Agreement, unless we have the other’s consent (or are required to by law).
3.2 Privacy: You agree to handle all personal information in compliance with our privacy policy and all applicable privacy laws, including the Privacy Act 1988 (Cth). You must take reasonable steps to protect personal information and all data from misuse, loss, or unauthorised access and only use or disclose it for the purposes of delivering the Services or as required by law.
3.3 Data: Any data or records you create, access, or use in connection with the Services (including client data) remain our property or, where applicable, the property of the client. You must only collect, use, store, or disclose data as needed to perform the Services or as required by law, and must take all reasonable steps to protect it from loss, misuse, or unauthorised access. On request or when this Agreement ends, you must return or securely delete any data in your possession, unless otherwise agreed in writing or required by law.
3.4 Cybersecurity: If you are granted access to the Company’s electronic systems or client data, then you must take all reasonable steps to protect that access. This includes keeping passwords secure, not sharing login details, and using only secure networks when accessing sensitive information.
3.5 AI: If you use any service, software, application or tool which uses machine learning technology (Generative AI Tool) in the provision of the Services, you must first obtain our prior written consent, and ensure that the Generative AI Tool does not use any confidential information, intellectual property or personal information as input data (including to train the tool), use or collect personal information without our prior written consent or use any input which is likely to produce output content likely to cause offence, be discriminatory or unlawful.
3.6 IP: We grant you a limited licence to use our intellectual property that we provide to you solely for the purposes of carrying out the Services. You agree to follow all reasonable directions we provide regarding the use of our intellectual property and to take all reasonable steps to protect and prevent unauthorised use or disclosure of our intellectual property. This licence does not grant you any rights to submit our intellectual property to any Generative AI Tool without our express written consent.
3.7 Developed IP: You assign any intellectual property created in the course of providing the Services to us upon creation. Any such intellectual property works are or will be original works and you will have, at the time of creation, full right and title to the works, including all relevant intellectual property rights, unless otherwise notified to us in writing and used to perform the Services with our consent.
3.8 Title: Our materials and equipment remain at all times our legal and beneficial property. All materials and equipment provided to you by us and in your possession are held for and on behalf of us and you will not make any claim in relation to such materials and equipment including in relation to any lien or security interest.
4 FEES
4.1 Payments: The Fees will be paid to you within 28 days of receipt of a valid tax invoice.
4.2 Variations of Fees: In the event of any extended waiting times or additional stops in the course of providing the Services for a prebooked reservation that do not form part of the agreed reservation details, you must notify us in writing to bookings@getchauffeured (or other contact details notified to you) of the additional works within 24 hours of completion of the reservation.
4.3 Expenses: You are entitled to reimbursement for all expenses pre-approved in writing by us after providing the necessary invoice or receipt in accordance with the payment terms in this Agreement.
4.4 Performance: If you fail to provide a Service in accordance with this Agreement, without limiting any other rights or remedies available, we may reduce or withhold payment of any applicable Fees applicable to the affected Services.
4.5 Records: You must keep adequate books and records, in accordance with the Australian Accounting Standards, in sufficient detail to enable the amounts payable under the Agreement to be determined and retain for 7 years after termination or expiration of this Agreement all books and records relating to the Services.
4.6 Audit: We may review (or arrange for a third party to review on our behalf) your records to ensure compliance with this Agreement. Upon reasonable request, you will provide us with a statement detailing the Fees and your Services. If it is determined that the Company has overpaid, the overpayment will be refunded by you with reasonable interest payable at the rate published by the Reserve Bank of Australia. This audit clause applies during the time you provide the Services and for a period of 7 years from the date this Agreement ends.
4.7 GST: Unless expressly stated otherwise, the Fees agreed under this Agreement are inclusive of GST. If any supply under this Agreement is a taxable supply then the party making the supply may, at the same time that an invoice is rendered for the agreed consideration for the taxable supply, recover the amount of GST payable on that taxable supply, subject to the issue of a valid tax invoice. You agree that we may issue Receipt Created Tax Invoices (RCTIs) for the Services you provide. You confirm that you are registered for GST and will notify us if that changes. Words used in this clause have the same meaning as set out in the A New Tax System (Goods and Services Tax) Act 1999 (Cth).
4.8 No Employment Entitlements: Other than the Fees as expressly set out in this Agreement, the Provider and its employees, agents, contractors or sub-contractors will not receive any employment-related benefits, including leave, superannuation (unless required by law), bonuses, share schemes or other benefits that may be offered by the Company to its employees. You are solely responsible for your own tax, insurance, superannuation and other obligations as an independent contractor.
4.9 Superannuation: If the Company determines at any point that it is required by law to contribute compulsory superannuation in respect to the Services, you must provide nominated superannuation fund details upon request and in a timely manner or we will otherwise make the relevant contributions to your stapled fund as identified by the ATO. You agree that the Fees are inclusive of any applicable compulsory superannuation and, if we determine at any point that it is required, we will make compulsory superannuation contributions directly to your superannuation fund.
5 TIMING
5.1 Duration: This Agreement applies from the time you accept the booking request to the time the Services have been completed (Term).
5.2 Termination without cause: Either of us may terminate this Agreement at any time by providing 30 days’ written notice to the other. All outstanding Services agreed between the parties will be completed as agreed and we will pay you for such Services.
5.3 Termination for cause: Either of us may terminate this Agreement immediately by written notice if the other party breaches this Agreement and does not fix or remedy the breach within 7 days of being asked in writing to do so, becomes or threatens to become insolvent or unable to pay its debts.
5.4 Termination for misconduct: We may immediately terminate this Agreement if, in our reasonable opinion, you engage in serious misconduct (including without limitation, fraud, dishonesty, negligence, breach of confidentiality, unlawful behaviour or any conduct that may bring us, our clients, or the NDIS into disrepute) or if you breach any law, regulation or professional standard including losing any licence, qualification or clearance required to perform the Services.
5.5 Consequences of termination: When this Agreement ends, you must:
(a) stop providing the Services and we will pay any Fees properly owing for Services delivered within 15 days of receipt of your invoice;
(b) update any necessary communications;
(c) return all property, confidential information, data, materials or equipment; and
(d) work together with us on communications to clients if required.
6 THE NITTY GRITTY
6.1 Acknowledgement: Each party represents that it has the power and authority to execute and enter into this Agreement and has no actual or perceived conflict of interest which would adversely impact its performance of its obligations under this Agreement.
6.2 Clients: We really value the relationships we build with our clients. To help protect those relationships, you will not directly or indirectly offer similar Services to clients who were referred to you by us without our prior written consent, such consent not to be unreasonably withheld. This will apply while you are providing Services to us and for 6 months after the end of this Agreement. We both acknowledge that this arrangement is fair and reasonable to support the ongoing success of both our business and yours.
6.3 Staff: It is important to us to keep things positive and respectful when it comes to our team. While you are providing Services to us and for 6 months after the end of this Agreement, you will not directly or indirectly engage any of our staff, other contractors or team members to work with you, without our prior written consent, such consent not to be unreasonably withheld. We both acknowledge that this arrangement is fair and reasonable to maintain good and professional relationships.
6.4 Liability: To the extent permitted by law, neither of us will be liable for loss of profit, revenue, savings, business, data, or goodwill; or consequential, indirect, incidental or special loss or damage, suffered by the other party arising out of or in connection with a breach of this Agreement.
6.5 Indemnity: You indemnify us (and our employees, contractors, officers and agents) against any and all loss or damage incurred or suffered by the Company (including reasonable legal costs) in relation to your performance of the Services, except to the extent that we caused or contributed to that loss or damage. Such amounts may be deducted from any moneys due or that will become due to you.
7 CONTRACT NUTS AND BOLTS
7.1 Agreement: This Agreement is governed by the laws of New South Wales.
7.2 Meaning of words: Capitalised words have the meaning as defined in bold in the relevant clause in which they appear.
7.3 Notices: Any notice, demand, consent, approval or communication under this Agreement must be in writing, in English and signed by a person duly authorised, delivered by hand, registered mail or email to the Contact details at the start of this Agreement. The parties agree that all notices, communications, and executions under this Agreement may be performed electronically, including through email or secure digital signature platforms.
7.4 Interpretation: In this Agreement, unless the context requires otherwise: the singular includes the plural and vice versa; “includes” is not a word of limitation; references to legislation include any amendments or replacements; and references to a party include their successors and permitted assigns.
7.5 Variation: This Agreement may only be varied by written agreement, signed by both parties.
7.6 Relationship: This Agreement is intended as a contract for the provision of the Services. Nothing in this Agreement creates a partnership, joint venture, relationship of employment, agency or similar relationship between the parties, and it is the express intention of the parties that any such relationships are denied. The Provider must not hold itself out as being entitled to bind or represent the Company, and must ensure that none of its staff or personnel attempt to bind or represent the Company.
7.7 Entire understanding: This Agreement is the entire Agreement and understanding between us on everything connected with its subject matter.
7.8 Waiver: The failure, delay or omission by a party to exercise any power or right conferred upon it by this Agreement will not operate as a waiver. Any waiver must be in writing and signed by both parties.
7.9 Disagreements: If a dispute or disagreement arises between us, both of us will do our best to resolve it in a fair way through good faith negotiation. If we can’t agree, we will use mediation to help us settle things. Nothing in this clause prevents a party seeking urgent relief from a court.
7.10 Transfer: A party must not assign or otherwise transfer any or all of its obligations arising out of this Agreement without the prior written consent of the other party. For clarity, this clause does not restrict the Provider’s ability to subcontract its obligations in accordance with clause 2.10 of this Agreement.
7.11 Severability: A term or part of a term of this Agreement that is illegal or unenforceable may be severed from the Agreement and the remaining terms or parts of the terms under the Agreement continue in force.
7.12 Unexpected events: Neither party is liable for delay or failure to perform their obligations (except payment) due to events beyond their reasonable control, including natural disasters, government restrictions, or major disruptions. If the delay continues for more than 30 days, either party may end this Agreement by providing written notice to the other.
7.13 Ongoing terms: Any provision which, by its nature would survive termination or expiry of this Agreement, will survive termination or expiry of this Agreement.
STANDARD CHAUFFEUR SERVICES TERMS
VERSION 1 UPDATED 4 NOVEMBER 2025

Oz Tools Trading As Get Chauffeured ABN 91 080 211 132 can be contacted at 1015/377 Kent St, Sydney NSW 2000 or on 1300 553 376 or at getchauffeured.com.au.